Privacy Policy

Jacob Family Inc (“Jacob Family Inc,” “we,” “us,” and “our”) owns and operates this website (this “Site”). This Online Privacy Policy (this “Policy”) describes our commitment to privacy and reflects the importance we place on earning and keeping your trust.

TCPA Compliance and How We Use Your Information

Jacob Family Inc is committed to complying with the Telephone Consumer Protection Act (TCPA) to ensure transparency and safeguard your rights. Here is how we handle the personal information collected through our website:

1. Collection of Personal Information

• First Name and Last Name
• Email Address
• Phone Number
• Type of Product or Service You’re Interested In

Additional Details Collected Through Secondary Forms:

• Mailing Address
• How You Heard About Us
• Preferred Appointment Date and Time

2. Purpose of Information Collection

The information you provide is used to:

• Send marketing and promotional communications if you have opted in.
• Schedule and confirm appointments as requested.
• Respond to inquiries or customer support needs.
• Improve our services based on feedback or preferences shared.

Automated Communications: By providing your phone number and checking the opt-in box, you consent to receiving text messages and calls, including those sent via automated technology, for marketing, appointment confirmations, or other service-related purposes. Consent is not a condition of purchase.

3. Your Consent

By using this Site and voluntarily submitting your information, you expressly consent to its collection, use, and sharing as described in this Policy, including the sending of automated communications.

4. Opt-Out Options

• To stop receiving text messages, reply "STOP" at any time.
• To unsubscribe from emails, use the opt-out link provided in the message.
• To request data removal or opt-out from calls, contact us at jacobexteriors@gmail.com or 800-222-6676.

5. Retention and Security of Personal Data

Personal data is retained for the duration needed to fulfill its purpose, ranging from 90 days to 2 years of inactivity, unless required by law. Secure measures are in place to prevent unauthorized access or misuse. Additionally, all customer information is securely stored in our customer relationship management (CRM) system and may be retained indefinitely for service-based and marketing purposes, in compliance with applicable laws.

Scope of This Policy

Jacob Family Inc has provided this Policy so that you will know what personal information Jacob Family Inc collects through this Site, how we use this information, the types of third parties with whom we may share this information, and some of the choices that are available to you. This Policy may be supplemented or amended from time to time by additional privacy notices (“Privacy Notices”) provided when we collect your personal information.

Your Consent

By using this Site or our Service (jacobsunroom.com), you consent to the collection, use, disclosure, and transfer of your personal information as described in this Policy (and any Privacy Notices that apply to you). If you do not consent, please do not access or use the Site or Service.

Information We Collect and How We Use It

1. Information You Knowingly and Voluntarily Provide

Jacob Family Inc collects the personal information you knowingly provide through this Site, including your name, email, and mobile number. Examples include when you request an appointment, submit feedback, or email us. This information is used for purposes such as:

• Marketing/Promotional: Sending news and special offers if you opt-in.
• Customer Feedback Collection: Improving our services.
• Processing Payment: Managing transactions.
• Support and Administration: Responding to your requests.
• Targeted Advertising: Displaying relevant advertisements.
• Customer Order Management: Fulfilling your requests.
• Site Protection and Dispute Resolution: Ensuring security and handling disputes.

2. Information Sent Automatically by Your Browser

Jacob Family Inc collects certain information automatically sent by your web browser, such as IP address, operating system, browser type and version, and the date and time of your visit. This data helps us improve website compatibility, analytics, and security.

3. Cookies and Tracking Technologies

Jacob Family Inc uses cookies to collect statistical data, such as pages visited and time spent, to better understand user interests and improve the website. Cookies do not personally identify you. You may adjust your browser to reject cookies, though some functionality may be affected. Refer to our Cookie Policy for more details on your choices regarding these tracking technologies.

How We Share Your Information

• Service Providers: Including ad services, marketing agencies, analytics, and data processors. Third parties are required to use your data only for the purpose it was provided.
• Legal Disclosures: When required to comply with laws or protect Jacob Family Inc, users, or others. If Jacob Family Inc or our Service is merged or acquired, your information will be transferred to the new owner.

Retention of Your Information

We retain personal information for 90 days to 2 years after user accounts remain inactive, or longer if legally required for record-keeping, fraud prevention, and other legitimate reasons. Anonymous or aggregate data may be stored indefinitely.

Your Rights

Depending on applicable law, you may have rights to access, correct, erase, or restrict processing of your personal data. You may also request data portability or withdraw consent where applicable. To exercise these rights, contact us at jacobexteriors@gmail.com. We will respond in accordance with applicable law. You may opt out of direct marketing by writing to us at the same email.

Security

Jacob Family Inc prioritizes the security of your information and uses reasonable measures to prevent unauthorized access or misuse. However, we cannot guarantee absolute security.

Third-Party Links

Our Site may link to other websites outside our control, which operate under their own privacy policies. We strongly advise you to review the privacy policy of every site you visit, as we are not responsible for their practices.

Changes to This Privacy Policy

Jacob Family Inc may modify this Policy at any time without prior notice by posting the revised Policy on this Site. The revised Policy will be effective 180 days after posting, and your continued use constitutes acceptance of the changes. Please review this page periodically.

Grievance / Data Protection Officer

If you have concerns about the processing of your information, you may contact our Grievance Officer at:

Contacting Us

If you have questions about this privacy policy, please contact us using the information above.