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Jacob Showers & Baths

Warranty + Cleaning & Maintenance
Limited Lifetime Warranty

Confidence that lasts.

Your Jacob surround is built for long-term performance, backed by our Limited Lifetime Warranty and simple, common-sense care instructions for keeping your surface looking its best.

At-a-Glance

  • Coverage applies to manufacturing defects for the life of the product.
  • Valid only when installed by a factory-trained dealer (residential indoor use).
  • Improper cleaning can damage the finish and may void warranty coverage.

Warranty Information

What This Warranty Covers
Jacob Showers & Baths warrants that Jacob products shall be free from manufacturing defects for the life of the product. This warranty applies to Jacob products installed by a factory-trained dealer in accordance with Jacob Showers & Baths installation instructions (as recommended) and not damaged due to misuse, abuse, or improper installation. This warranty remains in force only for the original purchaser and original installation of these products in residential indoor applications.
What This Warranty Does Not Cover
This warranty does not cover:
  • Damage caused during shipping (whether noted at receipt or not), improper unloading, moving, or other handling.
  • Damage caused by improper cleaning or by using cleaning products not recommended by Jacob Showers & Baths.
  • Changes made by professional tradesmen/fabricators or damage caused through fabrication or installation error.
  • Variation in color inherent in Jacob patterns, or slight differences in tone from one batch to another.
  • Costs associated with installation or removal of Jacob products.
  • Jacob materials installed by anyone except a factory-trained dealer.
Tip: Follow the Cleaning & Maintenance section below—using prohibited cleaners or solvents can dull the finish and may void the warranty.
What Jacob Showers & Baths Will Do
If the Jacob product covered by this warranty is found by Jacob Showers & Baths (or an authorized representative) to be defective in materials or workmanship, Jacob Showers & Baths will repair, or at its option, exchange the product for a similar part or model. The option to repair or exchange does not include labor or other costs of removal/installation, and Jacob Showers & Baths is not responsible for incidental or consequential damages attributable to a product defect or the repair/exchange of a defective product.

Cleaning & Maintenance

Care and maintenance of your Jacob surround is easy using common household cleaners. Clean with a soft sponge or cloth and mild, non-abrasive cleaners. Often, warm soapy water and a sponge is adequate for regular maintenance. Jacob surrounds have no grout lines to clean, are non-porous, and sealing is never required.

Important

Avoid prohibited cleaners that may damage or dull the glossy surface of Signature Stone. Use of these agents will also void the Jacob warranty.

Recommended Cleaners

FantastikHousehold spray cleaner
WindexGlass & surface cleaner
Tilex sprayMildew & soap scum
409 sprayMultipurpose cleaner
Lime-A-Way sprayMineral deposit remover
FabulosoMulti-surface cleaner
Green WorksGentle household cleaner
Spic and Span sprayMultipurpose spray
Pine-SolAll-purpose cleaner
Simple GreenAll-purpose cleaner
BleachUse as directed

Do Not Use

Abrasive or gritty cleanersCan scratch/dull the surface
Scotch-Brite padsAbrasive pads can damage finish
Magic EraserMicro-abrasive—may dull gloss
Comet Powder or Soft CleanserAbrasive powders/cleansers
Strong solventsThinners, acetone, MEK

Contact

Questions about your Jacob product, warranty coverage, or care recommendations? Reach out to our team.

Jacob Family Inc.

9723 W. State Rte 161, Fairview Heights, IL 62208
1707 Gilsinn Lane, Fenton, MO 63026

Phone: 800-222-6676
Website: JacobFamilyInc.com

This page summarizes warranty and care guidance from the Jacob Showers & Baths documents provided. Full warranty terms apply.

We have YOU COVERED ST. LOUIS!

At Jacob, we're not just a company; we're a part of the St. Louis community. Our map isn’t just a representation; it’s a commitment, dotted with every service we’ve proudly completed across this great city. From the Gateway Arch to the furthest corners of the suburbs, our mark of quality extends far and wide.
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